Research

Major public equity indices have been mixed over the last few quarters, decreasing 3.5% in Q3 2023 quarter-over-quarter, but up nearly 7% year-over-year. A resilient U.S. economy and the pausing of rate hikes from the…

Major public equity indices increased in Q2 2023, up 8% quarter-over-quarter and up nearly 20% year-over-year. Strong economic data has reduced concerns of an imminent recession, driving current and future expectations for company earnings higher.…

Major public equity indices reversed previous declines in Q1 2023, ending the quarter up 7% quarter-over-quarter but still down 12% year-over-year. Ongoing labor shortages, supply chain disruptions, and the regional banking crisis have added to…

Major public equity indices have continued to decline in Q4 2022, ending the quarter down nearly 27% year-over-year. Interest rate hikes, ongoing labor shortages, supply chain disruptions, the lingering effects of COVID-19, and global uncertainty…

Major public equity indices have continued to decline, ending Q3 2022 down over 21% year-over-year. High inflation, corresponding interest rate hikes, continued labor shortages, supply chain disruptions, the lingering effects of COVID-19, and global uncertainty…

Contact centers were forced to become more agile in response to COVID-19 pandemic, escalating timelines for technology adoption, remote work, and omnichannel customer engagement, according to an industry report released by the Business Services investment…

During the second quarter of 2022, major public equity indices exhibited continued declines, ending the period down almost 20% year-over-year.  Rapid inflation, rising interest rates, continued labor shortages, supply chain disruptions, and ongoing concerns about…

Major public equity indices continue to recover from a temporary decline in February and March to end Q1 2022 up over 14% year-over-year.  The public equities market experienced a temporary downturn in February and March…

Major public equity indices recovered from a temporary decline in early December to end 2021 up over 20% year-over-year. Market sentiment was buoyed by easing labor market constraints, receding concerns over the effects of COVID,…

Major public equity indices continued to rise over the last three months, reaching record highs during Q3 2021. Markets were buoyed by the Federal Reserve’s continued commitment to accommodative monetary policy, the residual effects of…