BGL Managing Director Peter Hill is a featured contributor for DestinationCRM.com with a piece entitled, “4 Key Trends Sparking M&A Activity in the Contact Center Industry.”
The article examines the driving factors that are motivating companies to look at mergers and acquisitions beyond the purpose of scale. The traditional belief used to be that contact center companies had to be bigger to give themselves greater pricing power in the market. But the market has shifted, with a saturation of vendors able to provide a full panoply of services.
For all of Peter’s insights on how these trends are impacting dealmaking in the contact center sector, read the complete article on the DestinationCRM.com website.