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February 14, 2024

Peter J. Hill Authors “More Mergers Ahead for BPOs,” for Contact Center Pipeline

BGL Managing Director Peter Hill and leader of BGL’s Professional Services investment banking group. is a featured contributor in the latest issue of Contact Center Pipeline, with a piece entitled, “More Mergers Ahead for BPOs.”

The article examines the trends driving dealmaking involving business process outsourcing (BPO) companies and contact centers. Economic volatility, business uncertainty, and increasing costs have all induced companies to explore outsourcing their front- and back-office functions. In addition, expanding end markets such as finance, healthcare, and retail are expected to continue to drive market growth.

For all of Peter’s insights, including his 2024 predictions on M&A activity in the BPO sector, read the full article in Contact Center Pipeline’s February 2024 digital issue.